It's easier to accept good news than bad. Instead of metrics, we rely on impressions, which are open to wide interpretation. We take in what we want to hear, but tune out the displeasing notes that we need to hear.
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In a recent poll of 800 managers and employees in 17 industries, about half the respondents who reported being treated rudely at work said they deliberately decreased their effort or lowered the quality of their work in response. How does your organization treat its employee?