When setting job performance expectations with new hires, ask for their input by having them write down their expectations and goals, and the skills they want to develop in their new job. Then spell out how their work will enhance their development and build their resumes. By focusing on their careers you'll make them feel more valued, and they will be motivated to create more value for your organization and your customers.
Do your employees treat each other and your customers with courtesy and respect, or are they rude and inconsiderate? People are less likely to buy from a company with an employee they perceive as rude, even if the rudeness isn't directed at them.
Some years back Cisco put together a detailed estimate of what incivility was costing the company. It was estimated that incivility was costing Cisco $12 million a year. That realization led to the creation of Cisco's global workplace civility program.
Just one habitually offensive employee, critically positioned in your organization can cost you dearly in lost employees, customers, and lost productivity. So...how civil is your organization?
The more unpredictable the environment, the greater the opportunity - if you have the leadership skills to capitalize on it. Back when I worked for Mobil Oil Corp. an old boss once told me, "Where there's confusion there's opportunity." So true.
Most organizations and leaders are poor at detecting ambiguous threats and opportunities on the periphery of their business. Strategic-minded leaders, in contrast, are constantly vigilant, honing their ability to anticipate by scanning the environment for signals of change.
The most teachable moments come while performing the job, not in a classroom. Observing your employees performing thier jobs and offering coaching when needed, that is specific, clear and positive will "stick" with your employees.
Want to increase employee engagement? Add the scent of peppermint to the workplace. University students completed 4% more levels of Wii Fit Plus Perfect 10 game and scored 26% more hits during the Snowball Fight game when they were exposed to the scent or peppermint, accordingly to a team of Wheeling Jesuit University researchers. The peppermint increased participant's physiological arousal and kept them more engaged. Past research has shown that peppermint enhances attention, memory alertness, and mood.
If rewards are team-based, employees have little tolerance for coworkers who don't pull their weight. Team-based reward programs encourage greater teamwork, by helping each other, since that's the only way anyone wins. Don't send confusing messages by talking about the virtues of team, but rewarding individual performance.
No single skill or habit has a more powerful impact on results than the ability to eliminate distractions and focus on high-leverage activities that have the greatest potential to advance your goals & objectives.