Terry's Blog

Leadership

Does your company have leaders in leadership positions? Has your company prepared your employees in leadership positions to lead? Has your company clearly defined what leadership means, and the desirable behaviors leaders consistently demonstrate? If you've answered "no" to these questions, then it's time to take a leadership position and get to work!

 

Strategy

Segment your customer base, along with your products and services into three tiers: 1) most profitable, 2) profitable, 3) least profitable. Not all customers and sales are profitable. Once segmented, strategize how to build a deeper relationship with your most profitable customers; how to move your profitable customers up to the "most profitable" segment, while parting ways with those customers, products and services that are least profitable.

Employee Productivity

Organizational results are not based solely on the quality of your workforce, but on the systems and processes that your workforce must work within. If your organization is not producing the results it should, fix your systems and processes before you try to fix your workforce.

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The greatest thing in this world is not so much where we stand, as in what direction we are moving.

-Oliver Wendel Homes

Personal Development

Our biggest successes are one step beyond our biggest failures!

Personal Development

Discipline is the ability to focus all your energy: mental (thoughts), and physical (actions) on what matters most in your life. Are the actions you're taking today, and the thoughts you're thinking today, moving you closer to your life goals? Every day our thoughts and actions are either moving us closer or further away from our goals.

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There is absolutely no power in intention; only action!

 

Personal Development

On a scale of 1-10, where 1 is low and 10 is high, how would you rate yourself on achieving your potential? Whatever your score, make a list of those things: beliefs, habits, obstacles, relationships, etc. that you believe is holding you back from a higher score. Next to each item, develop a detailed game plan, including dates and measurements on you plan to overcome these barriers that are holding you back from achieving your true potential. Then, as Nike so clearly stated: Just Do It!

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Nothing changes until you do!

Customer Service

Customer service is your marketing department. What's the objective of marketing? Create awareness for your brand and get potential customers to like, buy, and be loyal to you - right? So regardless of how much money you spend on media advertising, on-line and in-store promotions, the acid test for your company boils down to every single touch-point your customers have with your company. Every phone call, email, web site, and store contact will determine whether you win or lose the hearts of your customers. So rather than plow more money into traditional marketing initiatives, why not take that same money and improve your customer service? Your customers will thank you with their loyalty and will serve as good will ambassadors for your company.