Do you view your employees as an expense or an investment? If you said investment, then what is your return (ROI)? If you said your employee return is the fact that they, show up, are in uniform and don't steal, then clearly your expectations are way too low. You always get what you expect. Expect more and you'll get more. If you viewed your employees as one of the many profit centers you have in your store, would your perception and expectation of their job performance change?