Terry's Blog | Daily strategies, insights and inspiration to help you achieve your potential

End of Week Levity

The reason why worry kills more people than work is that more people worry than work. 

                                                                                                                     -Robert Frost

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Starbucks Customer Complaint Formula: LATTE

LATTE: Listen to the customer, Acknowledge their compliant, Take action by solving the problem, Thank them, Explain why the problem occurred.  Acronyms work because they're easy to remember, and if done right, provide guidance.   

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Goals Drive Success

If you look behind the scenes of every great accomplishment, you'll find a challenging goal that tried and tested people's beliefs about what was possible.  So what are your goals - and have you set them high enough?   

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Accelerating Results

Being clear about what you really want will enable you to better see opportunities when they present themselves to you, and empowers you to make make the right strategic choices.

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Thought For The Day

When people walk away from you...let them go...your destiny is never tied to anyone who leaves you, and it doesn't mean they are bad people.  It just means that their part in  your journey is over.

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End of Week Levity

A word to the wise ain't necessary - it's the stupid ones that need the advice.  -Bill Cosby 

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Appreciation Reduces Turnover

A recent study revealed that 79% of employees who quit their jobs cite a lack of appreciation as a key reason for leaving.  A simple gesture of appreciation, like a thank you, pat on the back, or words of appreciation are cheaper to invest in than the average turnover cost of $5,000 per employee.  You either make the time or spend the money!

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Don't Delay In Providing Feedback

The longer you put off having that difficult conversation with your problem employee, the harder the discussion will be when you eventually have it.  Otherwise, the employee assumes, "I've been doing it this way for a long time, why are you talking to me about it now?"  The longer you permit your employees to demonstrate undesirable behaviors (behaviors turn into habits), the more difficult it's going to be to break them of those behaviors.

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Complaining Employees

A third of a person's life is spent in the workplace, sometimes more.  When a leader cares about everyone's development, and creates an environment in which all employees are valued, employees are left with little to complain about.

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Success Formula

Preparation + Attitude + Opportunity + Action = Success!

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