Nike wants to be known for helping customers achieve their personal best, a goal that shapes and drives its product offerings and is captured in its marketing tagline, "Just Do It." What do you want your brand to be known for?
A clear corporate brand identity provides direction and purpose, enhances the standing of products, aids in recruiting and retention, and helps protects a firm's reputation in times of trouble. But many companies struggle to define their brands.
What we think we are saying to our customers and what our customers actually hear are two different things. And customers make buying decisions not based on what we say but on what they hear. Does your organization know what your customers are hearing?
Products and brands evoke certain feelings and associations based on how they look, feel or smell. Sensory qualities almost always evoke an emotional response. What associations and emotional response does your brand evoke?