Terry's Blog | Daily strategies, insights and inspiration to help you achieve your potential

CustomerCompliants

Research shows that for every one customer who complains to a company, there are twenty-five who don't.  Those customers who take the time to contact a company do so for a reason.  They may be frustrated but they want to get their problem solved.  They may be one fix away from being an evangelist.  Treat these customers with empathy when solving their problem.  Go above and beyond to delight them. 

          www.eps-oe.com 

Employee Engagement (Not!)

According to Jim Clifton from Gallup, only 15% of the world's 1.4 billion full-time workers are engaged in their jobs.  What an 85% colossal waste of untapped potential, and, at a time when organizations can least afford it.

          Lack of engagement?  This can help: www.eps-oe.com  

#Focus

While trying to do more tasks simultaneously, you prevent yourself from finishing any one task of significance.  By focusing deeply on just one important thing at a time - hyperfocusing, you become the most productive version of yourself.

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#Leadership

"I should have looked under the hood more often."  -Howard Schultz, former CEO, Starbucks

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Focus

Since distraction is the opposite of focus, you ability to focus is directly related to how well you are able to consistently avoid and eliminate distractions.

          www,terrymckennabooks.com 

Action Mode

Don't tell yourself that you need more time to get organized or lay out a comprehensive plan.  You may not be aware of it, but a lot of that work has already been done.  It's waiting in your subconscious mind, so just trust your instincts and begin.

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#PersonalDevelopment

The biggest challenge today is not getting an education but keeping one.

          www.terrymckennabooks.com 

#Leadership

Asking "How" questions enable those leaders who are less focused on details to think more analytically.  Since not everyone is a critical thinker, this technique is an effective way to help all types of thinkers drill down through the details to the end result. 

          www.terrymckennabooks.com

Monday Levity

"I went to a bookstore the other day.  I asked the woman behind the counter where the self-help section was .  She said, "If I told you that it would defeat the whole purpose.""

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Change Your Life

William James, the great man known as "the father of American psychology," said there are three rules if you want to change your life: 1) Start immediately, 2) Do it flamboyantly, and, 3) No exceptions.

          www.terrymckennabooks.com