When your employees confront any situation, they're in one of two categories. Either you've addressed the situation and trained them, and they have the information and skills they need to deal with it, or you haven't addressed it or trained them, and they're going to be guessing. What category would you rather your employees be in? If you don't train, you force everyone to be creative, dramatically reducing you chance for success. #training #traininganddevelopment #skilldevelopment